Privacy Policy

  1. Introduction

Hybrid World Adelaide ABN 37 857 696 177 (herein referred to as “HWA”, “we”, “us” and “our”) is an organisation which is responsible for the running of Hybrid World Adelaide and other events. In performing its functions (including the creation of accounts) HWA may be provided with or obtain personal information from you.

By accessing the website located at you consent to the terms of this privacy policy (including the use and disclosure of your personal information in the manner outlined below). If you do not consent to the terms of this privacy policy, please contact our General Manager (details in Schedule 9 below).

HWA reserves the right to modify this Privacy Policy at any time without notice, so please review these terms frequently.

  1. Personal data collection

HWA maintains a policy of confidence concerning the personal information it obtains.

We do not collect personally identifying information about individuals unless specifically and knowingly provided by such individuals.

Personal information about you that might be gathered:

  • When registering for an account at
  • When buying a ticket or through our online ticket system
  • When registering for a free ticket through our online ticket system
  • When signing up for our e-newsletter

The only details that we will collect are those you choose to supply us with at the time of registering, buying or signing up. HWA has sole access to any data supplied which we will use specifically to provide you with the services you have requested of us, and which will not be provided to third parties.

All information collected by HWA is for the purpose of performing its functions associated with conducting the Hybrid World Adelaide. Generally, Hybrid World Adelaide will obtain personal information directly from you. This information may include (but is not limited to) your name, mailing address, email address and phone number (Personal Information) and may include sensitive and health information where necessary for HWA to properly provide services to you. If HWA obtains information about you without your knowledge and the law requires your express consent to obtain such information, then you will be contacted by HWA.

Whilst you may choose to deal with HWA on an anonymous basis, as a provider of a wide range of services, HWA frequently finds that it is necessary to collect Personal Information during the course of transactions.

  1. Data collection for statistical purposes

While your personally identifying information is protected as outlined above, we may also, on occasion, collect information about how you interact with our website. This information relates to you as a user and not as an individual, and is used solely for statistical purposes. This information may include your server’s address, top level domain name, date and the time of your visit, pages downloaded and the browser used. No attempt is made to identify individual users on their browsing activity.

The collected data will not contain any personally identifying information about you. We do not link this information with visitors to the site. We gather this data to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there.

Any personal information HWA obtains is used to help provide an efficient service to you. It also helps in raising your awareness of HWA’s activities in other areas.

HWA may disclose information to service providers retained to perform services on our behalf. Where information is shared with third parties, they are obligated to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided.

HWA may also disclose your personal information to a law enforcement agency if required by law to do so.

  1. Use of cookies

We use a Facebook pixel to measure ad conversions from HWA Facebook ads to
If you wish to opt out, you can use industry tools such as the one at DAA.

  1. Information practices of third parties

This Privacy Policy does not cover the information practices of third parties whose websites may be linked to HWA’s website or services and HWA is not responsible for the collection and use of your personal information by such third parties. Please refer to the privacy policies and statements of other service providers and obtain information regarding their collection, use and disclosure policies.

Certain providers may have facilities that are located in a different jurisdiction to either you or HWA. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

  1. Online ticket payment

All payments made via go through our Payment Gateway supplier, eWAY. All personal or payment details provided to us for this purpose are stored securely with eWAY. For eWAY’s terms and conditions, please visit

  1. Consent and opting out

Personal information will only be used or disclosed for direct marketing purposes with your consent. In circumstances where HWA cannot practically obtain your consent, HWA may still engage in direct marketing to you, but will:

a) advise you that you can be taken off the mailing list at any time; and

b) display its contact details clearly in each direct marketing publication.

You may be taken off any mailing list by contacting HWA’s General Manager, or by hitting the “unsubscribe” button in the footer of any emailed communication from us.

  1. Access to your information

If you require access to your personal information which HWA holds, you can request to review such information to ensure that it is accurate and up to date, subject to exemptions allowed under the Privacy Act. If you are not allowed access to your personal information you will be informed of which exemption(s) under the Act prevent such access.

  1. Maintenance of information

HWA takes all reasonable steps to ensure that the personal information it retains is accurate, complete and up to date. If HWA holds any incorrect information, please contact us immediately and HWA will take all reasonable steps to correct it.

All personal information is kept within a secure environment. Information stored on HWA’s computer database is protected by fire walls and requires password access to designated personnel.

If it is reasonably determined that HWA no longer requires your personal information for the purposes provided for under this Privacy Policy, HWA will take reasonable steps to destroy the information or ensure that the information is de-identified.

  1. Contact

If you wish to lodge a complaint regarding issues of privacy that are related to HWA or you wish to update your details please contact our General Manager:

General Manager
Hybrid World Adelaide
Adelaide Studios, 1 Mulberry Rd
Glenside SA 5065

(08) 8394 2505